The Questions Shop Owners Actually Ask.

You decide the broad categories your outlet deals in — for example Networking, which carries sub-categories such as routers, switches, passive equipment and wireless access points. You also decide whether you are running a single outlet or several. Once your invite arrives, you register and enter your own data for each outlet.

Yes. You can enter your catalog item by item, or download an Excel format, fill it in and upload it. The sheet takes product description, part number, purchase price and selling price, per category.

Inventory is separate from the catalog. Stock is added as goods are received — against a purchase order or otherwise — and each inventory item requires its serial number to be entered.

You create your own staff — salesperson, accounts, procurement, storekeeper and so on — and assign each of them individual rights to access data. Each user logs in with their own credentials.

The interface has been built to be user-friendly, so most staff pick up their own screens quickly. Setup also includes walking your team through the screens they will actually use: a salesperson only needs the point-of-sale and customer screens, a storekeeper only the inventory screens.

No. Moris is cloud-based and runs in a browser. There is no server to buy, no software to install on each machine and no update to apply manually.

You create each OEM partner with their contact details, address, currency, payment method, commercial terms and conditions and banking details. Local distributors are created the same way with their own business details. You then create their respective product categories, and every purchase order draws from that.

Moris needs a connection, so plan a backup like a mobile hotspot at the counter — the same precaution most shops already take for card machines and online tax filing. If your area has frequent outages, you can seek our advice to address the issue.

Yes. A permissible discount percentage is defined per person, and the point-of-sale screen will not accept more than that.

Each province has its own taxation for products and services, and Moris maintains the goods rate and the service rate separately for every province. Based on the outlet address, the applicable taxation gets applied automatically for billing. When the government issues a circular changing a rate, the rate is updated centrally against that circular reference.

It addresses two things. First, whether the equipment is still under warranty. Second, the repair itself is tracked from the moment the complaint is registered through to completion, and the concerned party can follow its progress over the internet. A technician is assigned the job, and their efficiency is monitored alongside it.

A PDF invoice is generated for every sale. You can print it normally on any printer, or send it over WhatsApp for a paper-free receipt.

Yes. Barcode scanning works, so items and serial numbers do not have to be typed at the counter.

Yes. The business owner has access to the portal from anywhere with an internet connection. The dashboard shows everything at a glance, with the ability to go deeper where an investigation is needed, and reports are generated as well. Login history is also visible, so you can see account activity.

There are two deterrents. First, stolen-phone complaints are registered with the PTA, who instruct operators to block service on those handsets — if a used phone brought to your counter is flagged, Moris shows it, and the outlet owner should not be purchasing it. Second, on any purchase or sale of a used phone, the particulars of both parties — name, CNIC and address — are registered along with the IMEI number. If the police need to trace either party, all the required details are on record. Moris also checks whether a handset is PTA-approved for operation on local networks.

Your data is secured and backed up constantly. Access within your business is controlled by the rights you assign, and each user logs in with their own credentials. If an employee leaves, his or her access is blocked — an administrative step the business owner needs to adopt as practice.

An account first moves from active to suspended, which pauses access rather than removing anything. Continued non-payment moves it to inactive, at which point data may be lost and SymCloud does not accept responsibility for it. Suspension exists precisely so that a late payment does not cost you your records. If you wish to discontinue the service, you need to clear your dues first, and you can take your data with you within the service period.

Moris is a product of SymCloud, a managed cloud services provider based in Islamabad. The platform is run as a managed service, not sold as a one-off licence and abandoned.